777jaya Privacy Policy
This document explains how important your personal information is to us, and how it is collected, stored, and used.
1. Introduction and Scope
This privacy policy applies to the 777jaya website and all its services. When you open an account at 777jaya, use its services, or contact us, you agree to the terms of this policy.
777jaya is a trusted online gaming platform for users in Bangladesh. We believe that protecting your personal information is a fundamental right, and we have built our data management practices accordingly. You can learn more about who we are and what we stand for on our About 777jaya page.
The words "we" and "our" in this document refer to the 777jaya platform and its operating entity. "You" or "user" refers to any person who uses this website.
This policy may be updated at any time. If there are significant changes, we will notify you by email or through the website. The date of the latest update is always shown at the top of this page.
2. What Information We Collect
777jaya collects information from various sources. This collection is always done for specific purposes and to improve the quality of our services.
2.1 Registration and Account Information
When you create an account at 777jaya, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- Residential address and country
- National ID number (for identity verification)
2.2 Financial Transaction Information
777jaya collects financial information during deposits and withdrawals. This includes mobile banking numbers (bKash, Nagad, Rocket, Upay), transaction amounts, and dates. We never store your full bank account password or PIN.
2.3 Technical Information
Information collected automatically from your device and browser includes:
- IP address and geographic location (at country level)
- Browser type, version, and operating system
- Cookie data and session information
- Page visit history and activity logs
2.4 Gaming Activity
Your gaming history, bet records, win/loss data, and session duration on the platform are recorded. This information is used to support responsible gaming and to detect any unusual activity.
3. Purpose of Using Information
777jaya uses collected information only for legitimate and specific purposes. We do not use your information unnecessarily under any circumstances.
3.1 Service Operations
Your information is used to create and manage accounts, process transactions, and provide customer support. This information is essential for verifying identity during deposits and withdrawals.
3.2 Identity Verification and Fraud Prevention
Identity verification is carried out to keep accounts secure and prevent unauthorized access. Information is used for OTP verification, monitoring login activity, and detecting suspicious transactions.
3.3 Responsible Gaming
Gaming behavior is analyzed to protect users' interests. If unusual gaming patterns are detected, the necessary steps are taken. Our Responsible Gaming Policy page has detailed guidelines on this.
3.4 Service Improvement
Analytics data is used to improve platform performance and user experience. However, this analysis always follows a policy of keeping identities anonymous.
3.5 Communication and Notifications
Your contact information is used to keep you informed about important service updates, security notices, and relevant offers. You may request to opt out of these communications at any time.
We never sell your personal information to third parties. Information is shared only with partners who need it to operate the service, and strict confidentiality agreements are followed in such cases.
4. Cookies and Tracking Technologies
The 777jaya website uses cookies and similar technologies to maintain service quality and improve user experience.
4.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core functions. Without these, the site's main services will not work.
- Functional Cookies: Remember your preferences and settings, such as language selection and display preferences.
- Analytics Cookies: Help us understand which parts of the site are used most and support service improvement.
4.2 Cookie Control
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some site functions from working properly. Refer to your browser's help section for detailed cookie guidance.
4.3 Third-Party Cookies
Game provider studios (such as Pragmatic Play, Evolution) and payment processors may process data according to their own cookie policies. Refer to their respective privacy documents for details on those third-party cookies.
5. Information Sharing Policy
777jaya is very careful about sharing information. We share information with third parties only in the following circumstances:
5.1 Service Provider Partners
Limited information is shared with selected partners for payment processing, technology infrastructure, and customer support services. These partners are required to follow 777jaya's guidelines and confidentiality agreements.
5.2 Legal Obligations
Required information may be provided in response to court orders, lawful investigations, or valid requests from law enforcement agencies. In such cases, we always provide only the minimum information necessary.
5.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases, we will provide advance notice and the new entity will be required to maintain the same privacy standards.
We never sell your information to advertisers, third-party marketers, or data brokers.
6. Data Security Measures
777jaya uses modern technology to keep your information secure. Our security framework is built in multiple layers.
6.1 Encryption
All data is transmitted using SSL (Secure Socket Layer) encryption. Passwords and sensitive information are stored using one-way hashing, which means they cannot be read directly under any circumstances.
6.2 Access Control
Only authorized staff can access user information, and only as needed. Every access is logged and reviewed regularly.
6.3 Security Monitoring
Automated monitoring systems are active around the clock to detect unusual activity in the system. If a security incident occurs, swift action is taken and users are notified where necessary.
6.4 User Responsibilities
You also have a role in keeping your information secure. Use a strong password, do not share your password with anyone, and always log out after using an unfamiliar device. Account security rules are described in detail on our Terms and Conditions page.
7. Your Rights and Controls
777jaya aims to give users the greatest possible control over their own information. The following rights apply to you:
7.1 Right to Access Your Information
You may request to view the information stored in your account. After receiving your request, we will contact you within a reasonable time.
7.2 Right to Correct Your Information
You may request corrections to inaccurate or outdated information. Some information can be changed directly from the account page; for other changes, contact customer support.
7.3 Right to Request Deletion
When closing your account, you may request that your information be deleted. However, information required for legal obligations or dispute resolution may need to be retained for a specified period.
7.4 Opting Out of Marketing Communications
To stop receiving promotional emails or notifications, update your account settings or contact customer support directly. Important service-related notices will always be sent.
7.5 Voluntary Data Restriction
You may request to limit the use of your information for certain services. Processing this request may take some time and some services may be temporarily restricted.
8. Data Retention Period
777jaya does not retain information beyond what is necessary. Retention periods are set as follows:
- Active account data: retained for as long as the account remains active.
- Financial transaction records: retained for the period required by law.
- Closed account data: retained for a specified period for fraud prevention and dispute resolution.
- Technical logs: up to 90 days, then automatically deleted.
- Marketing communication data: until consent is withdrawn.
Once the retention period ends, data is securely deleted or anonymized.
9. Protection of Minors' Information
777jaya strictly prohibits the use of its services by anyone under 21 years of age. Collecting information from or providing services to minors is completely prohibited.
Age is verified at registration and may be re-verified during the identity confirmation process. If evidence of a user being under age is found in any account, that account will be closed immediately and the associated data will be deleted.
If a parent or guardian believes their child under 21 has opened an account, please contact our customer support promptly.
10. International Data Transfers
Depending on the nature of the service, some data may be processed on international servers. In such cases:
- The standards of this privacy policy are maintained regardless of where data is processed.
- Data protection obligations are included in agreements with international partners.
- Transfers are limited to the minimum data necessary for operating the service.
11. Changes to This Policy
This privacy policy may be updated from time to time due to service improvements or legal changes. When changes are made:
- Registered users will be notified by email before significant changes take effect.
- The date of the update will be shown at the top of this page.
- Continued use of the service after changes have been made will be considered acceptance of the new policy.
If you object to any change, you may stop using the service and request that your account be deleted.
12. Contact and Complaints
For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact our customer support team. The 777jaya support team is available 24 hours a day, 7 days a week in both Bengali and English.
For data-related requests, you may be asked to provide certain information to verify your identity. We generally respond to all requests within a reasonable time.
For general enquiries and service-related questions, you can also visit our Frequently Asked Questions (FAQ) page.